Technical Support

IT Teams is a Romanian company specialized in software outsourcing and remote staffing. We aim to assemble passionate experts to help companies and startups achieve success. We deliver the perfect combination of technical skills, methodology and high speed delivery techniques to help startups and established companies extend their development teams.

 

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Job Openings

We are looking to hire:

Technical Support

We are currently seeking Technical Support Specialists for a fixed-term role of 6 months. Candidates will support operations with a focus on Linux, and will have the opportunity to learn RedHat and DevOps methodologies. This is an on-site position with rotating shifts (24×7), based at our client’s locations in Bucharest, Brasov, or Timisoara.

Full onsite (Bucharest, Brașov, or Timișoara)

6 months, full time

October 2024

Key responsibilities:

  • Provide technical support at L2 to L2.5 levels. You will receive more complex tickets, which cannot be resolved by the L1 support team.
  • Collaborate with the first-tier support team, which is external to IBM, to resolve incidents.
  • Work on OpenShift servers (both Cloud-hosted and on-premises Data Centers).
  • Utilize Grafana and Prometheus for monitoring.
  • Support automation processes using Ansible and Ansible Tower/Automation (migration ongoing).
  • Assist with deployment tasks using HelmRelease, with future migration towards ArgoCD and Git.
  • Perform light debugging tasks in Jenkins as needed.

 

Technologies involved:

  • Linux (minimum knowledge required);
  • Networking (basic understanding required);
  • OpenShift/Kubernetes;
  • Monitoring tools: Grafana, Prometheus;
  • Automation: Ansible, Ansible Tower/Automation;
  • Deployment: HelmRelease, future migration to ArgoCD;
  • Jenkins (minor involvement).

 

Work conditions:

  • 100% on-site presence is mandatory as the data center’s connection is only available from the client’s office locations in Bucharest, Brașov, or Timișoara.
  • The role requires working in rotating shifts (24/7), including night shifts approximately once every three weeks.
  • Shift work is essential to ensure timely responses and continuous monitoring of systems.

 

Ideal candidate profile:

  • Minimum knowledge of Linux and Networking.
  • Basic familiarity with OpenShift/Kubernetes.
  • Willingness to work in shifts (including night shifts) and learn new technologies (RedHat and DevOps).

 

 

 

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Why IT Teams:

We are driven by curiosity so we conduct a Discovery Process, ensuring that the technology we deliver stays in tune with customer’s business goals. We encourage our team members to speak up, to share their advices and worries if any, so we are able to properly handle the software development projects risks. Honesty is a key ingredient of our collaboration with customers as well with our colleagues. Our Commitment towards customer goals is reflected by our regular progress reporting, a constant revision of project goals and deadlines and a solid quality control.

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