Mid ServiceNow Admin

IT Teams is a Romanian company specialized in software outsourcing and remote staffing. We aim to assemble passionate experts to help companies and startups achieve success. We deliver the perfect combination of technical skills, methodology and high speed delivery techniques to help startups and established companies extend their development teams.

 

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Job Openings

We are looking to hire:

Mid ServiceNow Admin

IT Teams Office (Calea Floreasca Nr. 60) - Remote accepted

Long term

April 2024

Responsibilities:

  • Configure and customize the ServiceNow platform to meet business requirements; 
  • Manage incident queues and resolve platform-related issues promptly; 
  • Implement changes following change management procedures; 
  • Administer user roles, access controls, and permissions; 
  • Develop and maintain the service catalog and request fulfillment processes; 
  • Design and maintain automation workflows to improve efficiency; 
  • Create and customize reports and dashboards for performance analysis; 
  • Collaborate with stakeholders to integrate ServiceNow with other systems; 
  • Develop documentation and provide training to users; 
  • Stay updated on ServiceNow enhancements and best practices.

 

Requirements:

 

  • Bachelor’s degree in Computer Science, Information Technology, or related field; 
  • 1-3 years of experience in ServiceNow administration or similar role; 
  • Proficiency in ServiceNow platform configuration and scripting; 
  • Familiarity with ITIL framework and IT service management processes; 
  • Strong communication and collaboration skills; 
  • ServiceNow certification(s) is a plus.

 

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Why IT Teams:

We are driven by curiosity so we conduct a Discovery Process, ensuring that the technology we deliver stays in tune with customer’s business goals. We encourage our team members to speak up, to share their advices and worries if any, so we are able to properly handle the software development projects risks. Honesty is a key ingredient of our collaboration with customers as well with our colleagues. Our Commitment towards customer goals is reflected by our regular progress reporting, a constant revision of project goals and deadlines and a solid quality control.

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