Core Mission

Support IT Infrastructure Delivery organization to deliver business value through
changes and well-maintained platforms by performing quality service engineering,
governance, and guidance activities in a dynamic global IT Operations environment.
Scope: Global IT Infrastructure Operations, role in hybrid global work team with
multitude of parallel activities.

Core Duties and Responsibilities

• Lead Service engineering: Architect, document and coordinate technology design,
and configuration for service updates/additions as part of change management
discipline (fit4purpose, including technical integrations, automation, in liaison with IT,
business and vendor stakeholders)
• Validate, evaluate and technical sign-off of technical changes in capabilities and
solutions proposed by external partners
• Oversee and guide deployment of cloud based solutions in IT Landscape (including
PoC, PoV and TTO together with L2)
• Oversee and guide platform maintenance and monitoring activities by RUN team
• Serve as L3 SME for technical operations, incident, and problem resolution in cloud
domain (including error search & remediation)
• Perform complex configuration changes (simpler done by L2)
• Drive automation of repetitive tasks
• Knowledge management: ensure operational procedures, technical
designs/standards and configuration knowledge is documented and maintained
• Manage optimal availability, cost, and capacity of cloud platform

Education and Training

• Azure Solution Architect Certification, additional Azure DevOps Certification is plus
• ITIL certified
• Project Management Certification a plus
• BSc in IT or equivalent, MSc preferred
• Sdept in PowerShell scripting

Work Experience

• At least 8 years in relevant Architecture role in global IT Infrastructure environment,
actively working with Azure Cloud Technology (at least 3 years of demonstrable
working experience)
• 3+ years of BU or BU-facing experience, with sensitivity and commitment to business
problem solving.
• GxP-regulated industry experience is an asset.