BA & Specialist ServiceNow data & Virtual Agent / Natural Language Processing Specialist

IT Teams is a Romanian company specialized in software outsourcing and remote staffing. We aim to assemble passionate experts to help companies and startups achieve success. We deliver the perfect combination of technical skills, methodology and high speed delivery techniques to help startups and established companies extend their development teams.

 

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Job Openings

We are looking to hire:

BA & Specialist ServiceNow data & Virtual Agent / Natural Language Processing Specialist

Working with our Privileged Access Management team, Server Owner, and application owner coordinate the onboarding of a PAMS group for each server /application where the group exists in a GPO today.

Long Term

Remote

8 hours per day

Asap, November 2021

Requirements:

 

Business Analyst – self-service solutions

  • • Experience with analysing and improving self-service solutions (Service portals, knowledge documents,
  • • Virtual Agent dialogues, Service Request forms)
  • • Experience in driving user-centric support experience and shift-left strategies
  • • Experience in conducting research: individual in-depth interview, focus groups, usability tests
  • • Excellent written and verbal communication skills in English

 

Specialist ServiceNow data, reporting & analytics

  • • Significant hands-on expertise with ServiceNow or proven ServiceNow implementation experience
  • • Expert knowledge of Performance Analytics module of ServiceNow
  • • Has deep understanding of Service Portfolio design, including establishment of appropriate Business
  • • Services, Service Offerings & Configuration Items
  • • Some experience in service request design and process flow mapping

 

Virtual Agent / Natural Language Processing Specialist

  • • Proven experience with design and creation of Virtual Agent dialogues (ServiceNow, Watson, other chatbot systems)
  • • Understands Natural Language Understanding (NLU) models and related concepts
  • • Excellent written and verbal communication skills in English
  • • Overall Additional skills across all resources
  • • Solid understanding of ITIL
  • • Organizational and time management skills with the ability to prioritize, self-starter able to work independently with minimum of supervision
  • • A team player
  • • Previous experience working with/within Agile teams will be an advantage

 

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Why IT Teams:

We are driven by curiosity so we conduct a Discovery Process, ensuring that the technology we deliver stays in tune with customer’s business goals. We encourage our team members to speak up, to share their advices and worries if any, so we are able to properly handle the software development projects risks. Honesty is a key ingredient of our collaboration with customers as well with our colleagues. Our Commitment towards customer goals is reflected by our regular progress reporting, a constant revision of project goals and deadlines and a solid quality control.

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