Account Manager

IT Teams is a Romanian company specialized in software outsourcing and remote staffing. We aim to assemble passionate experts to help companies and startups achieve success. We deliver the perfect combination of technical skills, methodology and high speed delivery techniques to help startups and established companies extend their development teams.

Apply now »

Job Openings

We are looking to hire:

Account Manager

We are seeking a proactive and relationship-oriented Account Manager to manage and grow our existing client accounts. Your primary responsibility will be to ensure client satisfaction, foster long- term partnerships, and identify opportunities to expand our services within your assigned accounts. You will be the main point of contact for our clients, acting as a trusted advisor and the voice of the customer within our organization.

Hybrid

Full time

September 2025

Responsibilities :

1. Client Relationship Management:
● Serve as the main point of contact for a portfolio of key client accounts.
● Build and maintain strong, long-lasting relationships with client stakeholders, from project
managers to C-level executives.
● Conduct regular check-ins and business reviews to ensure client satisfaction and alignment with
their strategic goals.

2. Account Growth & Upselling:
● Proactively identify new opportunities for upselling and cross-selling our services within existing
accounts.
● Work with clients to understand their evolving needs and propose additional IT talent or project-
based solutions.
● Develop and execute account growth strategies to increase revenue and profitability.

3. Coordination & Delivery:
● Liaise with the delivery team, technical recruiters, and consultants to ensure services are delivered
on time and meet client expectations.
● Address and resolve any client issues or escalations in a timely and professional manner.
● Act as the client advocate internally, communicating their feedback and requirements to relevant
teams.

4. Reporting & Analysis:
● Monitor key account performance metrics, including client satisfaction, utilization rates, and
revenue.
● Prepare and present regular reports on account status and growth opportunities to management.

What we’re looking for :
● Proven experience as an Account Manager or in a similar client-facing role, preferably within the IT
or tech industry.
● A strong track record of retaining and growing client accounts.
● Demonstrate understanding of services offerings, ability to differentiate service offerings & models
with corresponding pricing policy
● Strong negotiation skills
● Big fan of numbers & KPIs
● Exceptional interpersonal and communication skills.
● Excellent problem-solving abilities and a proactive approach to client management.
● Strong organizational skills with a keen attention to detail.
● Knowledge of IT services, outsourcing, and software development lifecycles is a plus.
● Full Professional Proficiency in English

Apply now »

Why IT Teams:

We are driven by curiosity so we conduct a Discovery Process, ensuring that the technology we deliver stays in tune with customer’s business goals. We encourage our team members to speak up, to share their advices and worries if any, so we are able to properly handle the software development projects risks. Honesty is a key ingredient of our collaboration with customers as well with our colleagues. Our Commitment towards customer goals is reflected by our regular progress reporting, a constant revision of project goals and deadlines and a solid quality control.

Apply now »